Shipping Policy

Use checkout to confirm whether a delivery service is offered for your address and chosen goods. The available destinations, delivery charge and any shown taxes must be reviewed before payment; catalog availability alone does not confirm shipping coverage.

How the estimate is calculated

After payment authorization is successful, normal order preparation is approximately 1–2 business days. Estimated transit begins when the shipment is dispatched and takes a further 4–6 business days. These periods do not include weekends or applicable public holidays and do not guarantee a calendar delivery date.

A complete delivery address helps prevent avoidable problems. Check unit numbers, street details, city and ZIP code. Ask promptly about corrections, recognizing that an order already prepared or shipped may not be changeable.

Tracking and exceptions

Where tracking is provided, follow its updates and allow time for the first scan. Demand peaks, weather and carrier disruptions can lengthen the journey. For an unusually delayed, lost or delivered-but-missing parcel, write to jensensantos69069@gmail.com and include the order number, checkout email and tracking details.

Inspect the delivery area and check with people at the address when a parcel cannot be located. Preserve packaging and take photographs if goods arrive damaged. Problem-product requests should be raised within 30 calendar days following delivery as explained in Refund Policy; we will review the information before setting out the next steps.