Refund Policy

Request assistance within 30 calendar days after receiving goods that are damaged, defective, incorrect, incomplete or materially inconsistent with their description. The 30-day window applies to submitting your request, not to arrival of a return parcel at a facility.

Limits of the voluntary policy

We do not offer voluntary returns solely for changed preferences, a change of mind, an unsuitable flavor, or a size or option selected in error. This limitation does not reduce rights that applicable consumer law prevents us from excluding.

Request, approval and shipping back

Email jensensantos69069@gmail.com with the order reference, checkout email, reason for the request and clear images or video of problem goods. Retain the packaging and any related parts while the issue is considered.

Wait for authorization rather than mailing items immediately. If approved, you receive the precise return destination and instructions, with the relevant shipping arrangements explained. The general mailing address is not a standing return address. A prepaid label or a specific charge should not be presumed without confirmation.

Completing the resolution

Replacement and exchange options are subject to assessment and available inventory. We process and initiate an approved refund through the original payment method no later than 10 calendar days after approval. Financial institutions and payment platforms may take additional time to make that credit visible on your account.